Privacy Policy

1About This Policy

This Privacy Policy applies to Zenvo Automations LLC ("Zenvo Automations," "we," "our," or "us"), a marketing and automation agency headquartered in West St. Paul, Minnesota. This policy governs how we collect, use, disclose, and safeguard personal information obtained from visitors to our website at zenvoautomations.com, as well as from clients and leads who interact with our services, submit forms, or communicate with us through any channel.

By visiting our website, submitting a form, or communicating with us via email, SMS/text, or phone, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide Directly

• Full name, business name, and contact information (email address, phone number, mailing address)
• Information submitted through contact forms, intake forms, quote request forms, or survey forms on our website
• Payment information when purchasing services (processed securely via Stripe)
• Communications you send us via email, phone, or text message
• Business goals, preferences, and other details you share when engaging with our services
• Any content, data, or materials you provide as part of a service engagement

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, and actions taken on our website
• Referring URLs and traffic source data
• Cookie and tracking pixel data (see Section 7)
• Approximate geographic location based on IP address

Information from Third Parties

• Data enrichment information from publicly available sources or business databases
• Analytics and behavioral data from Google Analytics and Meta (Facebook) Pixel
• CRM data from GoHighLevel related to form submissions, campaign interactions, and engagement history

3How We Use Your Information

We use the personal information we collect for the following purposes:

We do not sell your personal information to third parties for their own marketing purposes.

4SMS & Text Messaging (TCPA Compliance)

Consent & Opt-In

By submitting your phone number through any form on our website or otherwise providing us with your mobile number and indicating consent to receive text messages, you expressly consent to receive SMS/MMS text messages from Zenvo Automations. This consent is optional and not required to purchase any services. Consent to receive SMS messages is never a condition of purchase.

Opt-in consent obtained through our forms and website applies solely to Zenvo Automations. We do not share, sell, or transfer SMS opt-in data or consent records to any third party for their own marketing use.

Types of Messages You May Receive

• Appointment reminders and scheduling confirmations
• Follow-ups on submitted inquiry forms or quote requests
• Project updates, onboarding communications, and service-related notifications
• Promotional offers, announcements, and marketing messages (only with express consent)
• Responses to messages you initiate

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After texting STOP, you will receive one final confirmation message and no further SMS messages will be sent. You may re-subscribe at any time by replying START or by re-submitting a form on our website. To receive help or more information about our SMS program, reply HELP to any message or contact us at jesse@zenvoautomations.com.

GoHighLevel Platform Compliance

Our SMS communications are delivered through GoHighLevel (GHL). We operate in full compliance with GHL's Acceptable Use Policy, including all applicable TCPA obligations, carrier requirements, and the CTIA Short Code Monitoring Program guidelines. All opt-in records, message logs, and consent timestamps are maintained within our CRM system.

5Email Communications (CAN-SPAM)

Our email communications comply with the CAN-SPAM Act of 2003. When you submit a form on our website, request information about our services, or enter into a business relationship with us, we may contact you via email with service-related information, follow-ups, proposals, and promotional content.

What to Expect

• Service-related emails related to proposals, projects, and invoices
• Follow-up emails in response to form submissions or inquiries
• Newsletters, tips, and educational content (marketing list, opt-in only)
• Promotional announcements about new services or offers

Your Email Opt-Out Rights

Every marketing email we send includes a clear and functional unsubscribe link in the footer. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us directly at jesse@zenvoautomations.com. Opt-out requests will be honored within 10 business days.

Opting out of marketing emails will not affect transactional or service-related emails (e.g., invoices, project updates) that are necessary to the performance of an active service agreement.

6Phone Communications

By providing your telephone number to us via a form, email, or direct communication, you consent to receive telephone calls from Zenvo Automations for business-related purposes, including: responding to inquiries, scheduling consultations, discussing proposals, and managing active service engagements.

We may use automated dialing technology or pre-recorded messages only in accordance with applicable law and only to contacts who have provided prior express consent. You may revoke consent to receive automated calls at any time by contacting us at jesse@zenvoautomations.com or by verbally revoking consent during a call.

We respect the National Do Not Call Registry and will honor all DNC requests. If you wish to be placed on our internal do-not-call list, please notify us in writing at the contact information in Section 17.

7Cookies & Tracking Technologies

Our website uses cookies, pixel tags, and similar tracking technologies to improve user experience, analyze traffic, and support advertising efforts. By using our website, you consent to the use of these technologies as described below.

Meta Pixel

We use the Meta Pixel on our website. This tool allows Meta to collect data about your activity on our site to help us measure the effectiveness of advertising, build custom audiences, and retarget visitors with relevant ads on Facebook and Instagram. This data may be combined with other information Meta has about you. You can opt out of Meta's use of your data for advertising purposes through your Facebook Ad Preferences or via the Digital Advertising Alliance opt-out tool.

Google Analytics

We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized data about page views, session duration, traffic sources, and user behavior. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8Third-Party Service Providers

We use trusted third-party service providers to operate our business. These providers are given access only to the personal information necessary to perform their specific function and are contractually obligated to protect your information.

9Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: As described in Section 8, with vetted third-party vendors who assist in operating our business
• Legal compliance: When required by law, subpoena, court order, or government request, or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our business assets, with appropriate confidentiality obligations
• Safety: When we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of any person, or address illegal activity
• With your consent: In any other circumstance where you have explicitly authorized the disclosure

10Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, maintain active business relationships, and comply with applicable legal, accounting, and reporting obligations.

• Active clients: Data retained for the duration of the service relationship plus 5 years
• Leads and prospects: Contact and inquiry data retained for up to 3 years from last interaction
• SMS opt-in records: Consent records retained for a minimum of 4 years to comply with TCPA statute of limitations
• Payment records: Transaction data retained for 7 years for tax and accounting compliance
• Website analytics data: Aggregated analytics retained for up to 26 months (Google Analytics default)
• Email communications: Business correspondence retained for up to 5 years

Upon expiration of applicable retention periods, or upon a valid deletion request, we will securely delete or anonymize your personal information.

11Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete personal information
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: Opt out of marketing emails (via unsubscribe link) or SMS (reply STOP) at any time
• Right to Data Portability: In certain circumstances, receive your data in a structured, machine-readable format
• Right to Restriction: Request that we restrict the processing of your information in certain circumstances
• Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at jesse@zenvoautomations.com. We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your privacy rights.

12California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information We Collect (past 12 months)

• Identifiers (name, email, phone number, IP address)
• Commercial information (services requested, transaction history)
• Internet or electronic network activity (website browsing behavior)
• Geolocation data (approximate, derived from IP address)
• Inferences drawn from the above to create a profile about consumer preferences

Your CCPA Rights

• Right to Know: Request disclosure of personal information collected, used, disclosed, or sold about you in the past 12 months
• Right to Delete: Request deletion of personal information we have collected, with limited exceptions
• Right to Correct: Request correction of inaccurate personal information we maintain about you
• Right to Opt Out of Sale/Sharing: We do not sell personal information. We do not share personal information with third parties for cross-context behavioral advertising except through the Meta Pixel as disclosed in Section 7
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined by CPRA beyond what is necessary for our services
• Right to Non-Discrimination: We will not deny, charge different prices for, or provide a different quality of service based on your exercise of privacy rights

California residents may submit rights requests by contacting us at jesse@zenvoautomations.com. We will respond within 45 days. You may also designate an authorized agent to submit requests on your behalf.

13Payment Information

Zenvo Automations may collect payment information directly through secure checkout experiences on our website or through third-party invoicing links. All payment card transactions are processed by Stripe, a PCI DSS-compliant payment processor. We do not store full credit or debit card numbers, CVV codes, or sensitive financial account numbers on our servers.

When payment is collected directly through our site, all data is transmitted over TLS-encrypted connections and processed in compliance with PCI DSS standards. For Stripe's data practices, please review Stripe's Privacy Policy.

We retain transaction records (amount, date, last 4 digits of card, billing name and address) for accounting and legal compliance as described in Section 10.

14Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted to and from our website
• Access controls and authentication requirements for systems containing personal data
• Use of PCI DSS-compliant payment processors for all financial transactions
• Regular review of data handling practices and third-party vendor agreements

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at jesse@zenvoautomations.com.

In the event of a data breach that affects your personal information, we will notify affected individuals as required by applicable law.

15Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has submitted personal information to us, we will take prompt steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at jesse@zenvoautomations.com.

16Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at zenvoautomations.com/privacy-policy
• Where required by law or where the changes are significant, notify you by email or other direct means

Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

17Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact us: